Terms and Policies
SHIPPING POLICY: Alert Sentry ships system via priority mail. System is not shipped until payment has cleared.
MONITORING AND SERVICE CHARGES: Subscriber agrees to pay Alert Sentry in advance for the monitoring service of the system and is responsible for providing accurate, up to date billing information.
TERM OF AGREEMENT: The term of this service shall be month to month unless written notice is given by either party by certified mail, return receipt requested, of the intention not to renew this agreement. Effective termination date of said agreement is the date all equipment is returned and received by Alert Sentry or its designated representative
CANCELLATION, RETURN AND REFUND POLICY: The System may be canceled at any time, by either party, by notifying the other in writing or as outline in this section. The effective cancellation date is the date the equipment is received by Alert Sentry at their office. Equipment must be returned, at the Subscribers expense, within 14 days of cancellation notification or be subject to an equipment fee. Subscriber acknowledges that they, their legal guardian or estate will be responsible for returning the unit or paying the equipment costs. Alert Sentry reserves the right to charge for equipment that is damaged, misused or missing parts up to the full amount of the equipment. For questions call 877-253-7899. Refunds to Subscriber are based upon full unused months of advance payment services not yet rendered. Alert Sentry does not prorate partial months and will not honor pre-pay discounts if cancelled prior to the end of the discount term.